Pink Rider users may request deletion of their account and associated personal data without reinstalling the app.
How to Request Deletion
Use the in-app account deletion option where available, or email pinkriderprivatelimited@gmail.com with the subject Pink Rider Account Deletion Request.
Provide the registered mobile number or registered email associated with the account and a clear deletion request. You may also provide your full name and role (Passenger or Driver) to help Pink Rider identify the correct account. Never send your password or OTP.
Verification
Pink Rider may request reasonable information to verify ownership or control of the account before deletion.
What Is Deleted
After verification, Pink Rider will permanently delete the user's account. Associated personal data will be deleted or irreversibly anonymized unless limited records must be retained for legal, regulatory, safety, fraud-prevention, tax, accounting, payment, security or dispute-resolution purposes. Retained records do not keep the Pink Rider account active.
Information That May Be Retained
Limited completed-ride, wallet, settlement, complaint, safety, verification, fraud-prevention, accounting, tax, security or legal records may be retained where reasonably required.
Processing Time
Pink Rider aims to process a verified request within 7 to 30 days, subject to legal, safety, payment, dispute and regulatory requirements.